ZERO Price Increases Since the Start of the Energy Crisis

Let’s keep this simple.

ZERO.0.Not one single price increase.

Since the beginning of the global energy crisis — while headlines, suppliers, and entire industries reacted — we made a decision:

Hold our prices. Stay fair. Stay consistent.

And we’ve stuck to it.

What’s Been Happening in the Market

Over the past number of months, energy markets across Ireland and the UK have been anything but stable.

We’ve seen:

• Rising raw material costs (including petcoke)

• Increased haulage and transport costs

• Volatility in oil, diesel, and logistics pricing

• Supply chain pressure across multiple industries

For many businesses, the response has been immediate: prices up, margins protected, customers absorb the difference.

Our Approach Has Been Different

At Smokeless Coal Express, we’ve taken a different route.

Instead of reacting quickly or using headlines as justification, we’ve focused on:

• Maintaining fair and consistent pricing

• Protecting value for our customers

• Absorbing short-term fluctuations where possible

• Avoiding panic-driven decisions

Because at the end of the day, our customers rely on us for something essential; home heating - not a luxury.

Why This Matters

When you’re buying fuel, small increases don’t feel dramatic at the time.

But over a full winter, they add up quickly.

By holding our pricing steady, we’ve helped ensure:

• Predictable costs for households

• No surprise increases mid-season

• Better long-term value for bulk buyers

It’s not the easiest route - but it’s the right one.

Looking Ahead

We’ll continue to monitor market conditions closely.

Our goal remains the same:

Stay as competitive, fair, and transparent as possible -for as long as possible.

If changes ever become necessary, they won’t be hidden, rushed, or unclear.

You’ll hear it directly from us.

A Quick Note on Deliveries

Our standard delivery timeframe is typically 4–6 working days.

However, over the past period, due to:

• Ongoing haulage challenges

• Fuel protests across Ireland

• Increased demand levels (similar to peak winter months)

Some orders experienced delays.

If you were a first-time customer and didn’t receive the level of service you expected - we genuinely apologise.

It’s not the standard we aim for, and it’s something we’ve been actively working to improve.

Final Word

In a time where costs are rising across the board, we’ve held firm.

No shortcuts.

No panic pricing.

No taking advantage.

Just honest, consistent value — the way it should be.